Top Ten cases on Consumer Disputes - iPleaders

 

case study on consumer protection

Jan 23,  · Commerce Case Studies – (Chapter - 12) Consumer Protection, BST Class 12 Summary and Exercise are very important for perfect preparation. You can see some Case Studies – (Chapter - 12) Consumer Protection, BST Class 12 sample questions with examples at /5(). Dec 27,  · Top Ten cases on Consumer Disputes. General; Post Views: Top Ten cases on Consumer Disputes. By. Deepanshi - Consumer Protection Act, In the case of an accidental double allotment of a plot by the Delhi Development Authority, the State Commission refused to accept the defence that the plot had not been provided to the Author: Deepanshi. Jan 22,  · CBSE Class 12 Business Studies Case Studies – Consumer Protection. ESSENTIAL POINTS TO SOLVE CASE STUDIES Consumer protection encompasses entire range of activities by the Government, Consumers, NGOs and other parts of society to safeguard the rights of makbitas.gq: Rama Krishna.


CASE - Consumer Guides | Case Studies


Consumer Protection Act. Consumer Rights. Relief available to Consumers under the Consumer Protection Act. Question 1. Rajiv bought an electric geyser. One day while taking bath he felt an electric shock. He quickly called the company and asked case study on consumer protection concerned person to replace the geyser or fix the problem. There was no response from the side of the company. The geyser was still in the warranty period. Later from other neutral sources lie came to learn that many other people have also felt the same problem and it is because the product is made up of substandard components.

In the above case identify the consumer rights violated. Answer: Following are the consumer rights violated in the above case:. Question 2. Adesh had some problem walking on the road.

He purchased a pair of shoes with high heels. After some time of using these shoes his pain increased as he did not know that there were medically recommended shoes available in the market for this problem.

After a few days of giving himself rest he approached a shop where the medically recommended shoes were sold. He v,as amazed to learn that the company making the shoes was holding workshops at different places in order to make the people suffering with such problem aware of an available option, case study on consumer protection. Question 3. Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible.

He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available. State the consumer right which Manuj exercised. Answer: Right to seek redressal which states that a consumer has a right to get relief such as replacement of product, removal of defeat in the product, compensation for any loss or injury suffered by the consumer in case the producer or service falls short of his expectations.

Question 4. Suman bought a box of cheese of a reputed brand case study on consumer protection a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to jpkeeper who forwarded her complaint to the concerned company. State the consumer right which Suman exercised.

Answer: Right to seek redressal which states that a consumer has the right to get relief such as replacement of product, removal of defect in the product, compensation for any loss or injury suffered by the consumer in case the product or service falls short of his expectations. Question 5. In a colony several people purchased mosquito killing rackets from a company. The majority of rackets turned useless within a period of two months.

Rishank who was one of the residents of the colony decided to take the matter to the consumer court but the residents were not united and he felt himself alone on the issue. The price of the racket was? Meanwhile one of the friends of Rishank who was a journalist reported about the incident in a daily newspaper. When the company learnt about the situation it decided to take a milestone step. The company decided to lake back or repair all the faulty rackets from the residents of the society. The whole slory took an interesting twist when a technician from the company told the management that in the instruction book provided with the racket it was written to clean the racket with special care after every one month.

Question 6. On consumption of sweets her two children and husband fell sick and were to be hospitalized. Kalpana wanted to file a case in the consumer forum but could not do so because she did not have any proof of buying sweets case study on consumer protection Koyal sweets. What proof could Kalpana have obtained for filing the claim in the consumer court? Answer: Kalpana could have obtained cash memo for filing the claim in consumer court.

Question 7. Nitish went to a shop to purchase a shirt. The shopkeeper offered him three colours of shirts. Nitish asked him to show him the shirt which was on display. The shopkeeper told him that he could not buy that shirt and would have to choose from the options provided by him.

Out of necessity and lack of time Nitish purchased a shirt out of the shirts shown by the shopkeeper. Later, when he wore the shirt at home and was about to leave, he found one button of the shirt missing. He case study on consumer protection to the shop the next day and asked for replacement.

The shopkeeper bluntly denied that the case study on consumer protection was purchased from him. Question 8. Amit went to purchase a fridge from a showroom having electrical appliances. He purchased a fridge for Rs.

However, when he confirmed the price of the fridge form his friends and searched on the net he found that the price of the fridge was Rs. When he contacted the showroom owner he was told that the prices of the fridge model has come down and that the cash memo handed over to him also had the billing of Rs. But at the time the model was introduced the price of the model was Rs.

Question 9. Ramit is running an organisation which is beyond the control of government and the motive of the organisation is welfare of the consumers. One day Sujata comes to his office and tells that her mom. She is no more and the fridge was purchased in her name.

However the warranty period of the fridge is still active. But the company is denying her the services. Question It also has a group of hotels.

The company offers new types of schemes to the potential customers. Amit was offered a scheme of staying in a hotel for 6 days and 5 nights for free. However when he reached the destination he was told that every room of the hotel was booked.

He told tlhem that he was told earlier that his room was booked. He even showed them the confirmation he received on his mail. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5, km, 10, km and 15, km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and first service case study on consumer protection already been availed on this car.

He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it. Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer. Answer: No, Himanshu cannot appeal against the decision of the State Commission as the aggrieved party can appeal further only within 30 days of the passing of the order.

The visit revealed that the living conditions of the inmates of the Old Age Home were not hygienic, case study on consumer protection. So, case study on consumer protection RO Youth Club members decided to clean the premises. During their cleanliness drive, they realised that the Old Age Home also required pest control. But some of the inmates of the Old Age Home were reluctant for it because they believed that the pest control may create health problems for them, case study on consumer protection.

RO Youth Club, case study on consumer protection, therefore, decided to provide ethical, safe and odourless pest control. They showed to the inmates of the Old Age Home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest control was carried out, case study on consumer protection.

The effect of the pest control started wearing off after a fortnight, case study on consumer protection. RO Youth Club contacted the pest control company which kept on postponing their visit.

After waiting for a month, RO Youth Club filed a case in the consumer court. The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company, case study on consumer protection.

Raghu purchased a truck worth Rs. The truck had some inbuilt problems and after some days stopped starting. Since it was in the guaranty period it was shown to the company. The people in the company refused to attend to his complaints. It was heart breaking for him so he decided to file a complaint in the state commission. The state commission on hearing the pleas from both the parties gave decision in favour of the truck company.

It was shockingly bad news for Raghu. Suresh has opened an NGO for the welfare of the consumers. He has got a degree in law.

 

case study on consumer protection act | Private Law | Government

 

case study on consumer protection

 

Dec 27,  · Top Ten cases on Consumer Disputes. General; Post Views: Top Ten cases on Consumer Disputes. By. Deepanshi - Consumer Protection Act, In the case of an accidental double allotment of a plot by the Delhi Development Authority, the State Commission refused to accept the defence that the plot had not been provided to the Author: Deepanshi. Jan 22,  · CBSE Class 12 Business Studies Case Studies – Consumer Protection. ESSENTIAL POINTS TO SOLVE CASE STUDIES Consumer protection encompasses entire range of activities by the Government, Consumers, NGOs and other parts of society to safeguard the rights of makbitas.gq: Rama Krishna. case study on consumer protection act - Free download as Word Doc .doc /.docx), PDF File .pdf), Text File .txt) or read online for free. consumer protection act5/5(4).